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Diary of a CEO · 2024-12-09

Body Language Expert: Stop Using This, It’s Making People Dislike You, So Are These Subtle Mistakes!

A behavioral investigator breaks down the hidden cues of warmth and competence that secretly decide whether people like, trust, and approach you.

Body Language Expert: Stop Using This, It’s Making People Dislike You, So Are These Subtle Mistakes!
The guest

Vanessa Van Edwards: A self-described 'recovering awkward person' turned behavioral investigator, bestselling author of Captivate and Cues, and founder of Science of People. She has taught communication frameworks to over 400,000 students.

What this episode covers

Vanessa Van Edwards argues that highly successful people speak a hidden 'language of cues' across body language, voice, words, and ornaments, and that 82% of first impressions come down to perceived warmth and competence. She walks through five power cues for competence (the steeple, earlobe-to-shoulder distance, end-of-sentence eye contact, the lower-lid flex, and downward vocal inflection) and five warmth cues (triple nod, head tilt, authentic smile, lean, and non-verbal bridges). The conversation covers resting bothered face, the 'cue cycle' of catching others' emotions, hand gestures in TED talks, proxemic zones, how to spot lies, and how to signal availability when dating. It closes on loneliness, weak ties, AirPods killing micro-connection, and a framework for making friends as adults. Throughout, Bartlett applies the ideas to himself, his interviews, and a friend's dating profile.

The guest's own work

BookBy the guest

Captivate: The Science of Succeeding with People

Vanessa Van Edwards

“I'm going to buy your books there's two of them here so I'm going to buy both of these books both of them will be linked below”— Vanessa Van Edwards
BookBy the guestISBN verified

Cues: Master the Secret Language of Charismatic Communication

Vanessa Van Edwards

“it's called the steeple oh this the oh yes it's on the cover of my book if you want to see it”— Vanessa Van Edwards

Also referenced (named, not recommended)

BookReferencedISBN verified

How to Win Friends and Influence People

Dale Carnegie

“I read the quintessential How to Win Friends and Influence People back in the day and that's a wonderful book but it's a book written by an extrovert”— Steven Bartlett
BookReferenced

The Game: Penetrating the Secret Society of Pickup Artists

Neil Strauss

“my older brother Jason he ordered this book called The Game by Neil Strauss yes and it um he ordered it to University”— Steven Bartlett
MediaReferenced

The Pursuit of Happyness

Gabriele Muccino

“when I thought about TV characters I actually thought about Will Smith in the P of happiness and if you think about his journey he was broke”— Steven Bartlett
MediaReferenced

The Hunger Games

Suzanne Collins

“goes catniss everines from the from the Hunger Games I was like the one who's like fighting for her life she's like yeah that's how I feel every day”— Vanessa Van Edwards

Big reveals from this episode

  • Claims your brain is 12.5 times more likely to believe a gesture over the spoken words.
  • Says muting your cues to seem stoic is a 'danger zone' that makes people distrust you, citing Ring founder Jamie Siminoff failing in the Shark Tank.
  • A 58,000-working-hour study: sitting within 25 feet of a high performer lifts your performance 15%, near a low performer drops it 30%.
  • A 'gross' sweat study: people unknowingly smelling skydivers' fear-sweat had their own amygdala/fear response activated.
  • Surgeons rated low on warmth and competence from voice tone alone had the highest rate of malpractice lawsuits.
  • Admits saying 'I'm a hugger' before a TV pitch ('I'm not,' replied the exec) tanked the deal; she now never hugs first.
  • Reveals she only initiates conversations Monday and Friday: 'Tuesday Wednesday Thursday I don't talk to anyone.'
  • Bartlett confronts his own 'suspicious' feeling about success and reluctance to admit he's reached 'the end of the movie.'

Worth remembering

  • Telling players they're playing the 'Community game' vs the 'Wall Street game' (identical game) doubled how much they shared.
  • Van Sloan's study found the single trait predicting popular kids was having the longest list of people THEY liked.
  • Wiseman's study: people who think they're lucky spot a planted 'stop counting' newspaper ad; unlucky people miss it and keep counting.
  • The most viral TED speakers used about 465 hand gestures in 18 minutes versus 271 for the least popular.
  • Ideal Zoom distance is one arm's length (nose to fingertips); too close accidentally signals intimacy cues.
  • Ideal eye contact in Western culture is 60-70%; over 70% reads as territorial and invasive.
  • The 'other shoe effect': a model who spilled the smoothie sold more blenders, and spilling coffee made a job candidate rated higher.
  • Monica Moore's research suggests it can take around eight glances to get someone to approach you in a bar.
  • The average person spots a lie with only 54% accuracy, barely better than a coin toss.
  • Van Edwards argues AirPods are 'killing friendship' by eliminating the micro-moments and weak ties that build connection.